Mícheál Ó Gruagáin

Mícheál Ó Gruagáin

Senior Product Manager · Head of eCommerce Product
Dublin, Ireland
✉ mogruagain@gmail.com in LinkedIn ↗ authipay.com ↗ aibms.com

About

Head of Ecommerce Product in Fintech, based in Ireland but covering Fintech needs for Europe-wide customers servicing payments from around the world. Building, scoping, managing and growing a stable of Fintech products focused on the payments & FX sectors.

Looking forward to developing in the new Fintech landscape and taking advantage of the payments opportunities of Blockchain, PSD2 and growth in mobile payments.

Experience

Senior Product Manager · Head of eCommerce Product
AIB Merchant Services
Sep 2012 – Present  ·  Dublin, Ireland

Developed, launched, iterated and grown the Authipay Payment Gateway product. Provided strategic direction on eCommerce & mCommerce to board level. Expanded into mobile payments including the development and deployment of an mPOS product with a major Telco, doubling the addressable market. Built a 3rd-party developer community and open platform EPOS, incubating complementary app services to extend the core product.

Business Process Engineer
Torque Management Ltd
Mar 2012 – Aug 2012  ·  6 months

Contracted during a pre-implementation phase for a Europe-wide SAP rollout. Facilitated workshops using Nimbus Control to define and map over 2,000 business activities and 900 requirements for the SAP blueprint.

Order to Cash (OTC) Business Process Manager
Staples
Oct 2009 – Nov 2011  ·  Dublin

Led cross-functional team to restructure business processes into SAP functions, covering 66% of all national transactions. System deployed successfully July 2010 — fastest SAP implementation within Staples.

  • Design, functional testing and sign-off of new SAP SD transactions
  • Delivered management reports to international directors
  • Post go-live support and ongoing international development
Commercial Manager
Staples
Jun 2008 – Nov 2011  ·  Dublin

Managed a team of analysts, responsible for sales reporting, revenue forecasting, budget development, and new business analysis.

  • Delivered budgets for 2009, 2010 & 2011
  • Delivered 30+ large-scale tenders
  • Deployed Salesforce.com across sales and management teams
  • Achieved 5% cross-product margin increase
E-Business Manager
Staples
Jun 2008 – Nov 2011  ·  Dublin

Managed and developed Staples.ie ecommerce platform with bespoke offerings including e-Invoicing, EDI and ERP punch-out management.

  • 99% uptime with 1,000+ daily online transactions
  • Grew online transaction share from 30% to 51%
  • Integrated with Hubwoo, Ariba and SAP
Project Manager
Transware
Jun 2006 – Jul 2008  ·  Dublin

Led a team of 3 coordinators delivering translation integration services to Dell and other high-profile clients. Grew account revenue by $1.25M and expanded language delivery from 12 to 26.

  • Earned new business totalling $1,250,000
  • Grew departmental business by 30%
  • Created and implemented new quality assurance plans
E-Business Consultant
Tibus
Jul 2005 – Nov 2005  ·  Dublin

Developed project management skills using Prince 2 across public and private sector projects. Gained extensive training in web marketing, SEO and usability.

Vice President & Education Officer
National College of Ireland Student Union
Jun 2004 – Jul 2005
Managing Director
Goober Software Ltd.
Jan 2003 – Mar 2004  ·  Dublin

Founded a limited liability company specialising in IT project management and consultation. Secured a contract with Guild Global Securities (IFSC) to design IT solutions reducing manual effort by 8 man-hours per day, acting as Head of IT.

Education

National College of Ireland BSc. Software Systems  ·  2000 – 2004
Scoil Chaitríona, Glasnaíon, Baile Átha Cliath 1993 – 1999